1. Eligibility for Returns (14-Day Policy)

You have 14 days from the date of delivery to initiate a return. Returns are only eligible for items that are unused, in their original packaging, and in the same condition in which they were received. Please ensure that all product labels, tags, and protective materials remain intact. Refunds will be processed once the item is received and inspected by our team.

2. Defective or Damaged Items (Report Within 7 Days)

If an item arrives damaged or defective, please contact us within 7 days of receiving your order. We may require documentation (photos or videos) to assess the condition of the item. Upon verification of the defect, we will arrange for an exchange or a full refund. If necessary, we may require the defective item to be shipped back to us at our expense.

3. Return Shipping Requirements

Depending on the nature of the return, you may be responsible for the cost of return shipping. If the product is being returned due to defect or damage upon arrival, we will cover the shipping costs. For all other returns, the shipping fee will be deducted from your final refund amount, or we may ask you to arrange for return shipping at your own expense.

4. Items Exempt from Return

Certain items may not be eligible for return, such as custom-made products, special orders, or items marked as "final sale." These exemptions will be clearly stated in the product description. Please carefully review product details before making a purchase to ensure it meets your requirements.

5. Refunds and Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

6. Exchange Policy

Exchanges are only permitted for defective items reported within the 7-day window. For standard returns, please follow the return process and place a new order for the desired item.

7. How to Initiate a Return

To initiate a return, please contact our customer service team via [Customer Service Email/Phone Number]. Provide your order number, reason for return, and any supporting documentation (if applicable). Our team will provide instructions for return shipping and any additional steps needed.

Contact Us

For questions regarding our return policy, feel free to reach out to our customer service team. We are here to assist you with any issues or concerns related to your order. reach us at orders@evesukso-automotive.com